During my tenure with Fastenal.com I was in-charge of a redesign of the, "My Account" page.
Previous to the redesign, the account was a labyrinth of half a dozen fullwidth drawers for the user to hunt and peck through. Because of this users were having a hard time finding various sections of their account thus resulting in numerous support center calls.
The first goal of the page was to open up the drawers and make it easier to navigate. Icons were added to create consistent visual anchors at the top of each list, aside from a bolded headline.
Additionally, key settings that users most commonly interacted with or asked about navigating to were added to the top of the page for easy access.
In addition to the general user interface I created a set of various icons for standard site actions such as editing, uploading, downloading etc...
© Jason Rohde 2019